FAQ – Frequently Asked Questions

🍳 Our products

Which stainless steel frying pan should I choose?

It depends on what you cook most often:

See all our stainless steel frying pans.

What materials is your cookware made of?

Our cookware is made of food-grade 304 stainless steel (also called 18/8: 18% chromium, 8% nickel) or 316, often with multi-layer construction (tri-ply or 5-ply) for better heat distribution. Some models are made of titanium. The exact material is stated on each product page: browse all our stainless steel cookware.

What is the difference between 304 and 316 stainless steel?

304 stainless steel is the kitchen standard: corrosion-resistant and suitable for food contact. 316 also contains 2 to 3% molybdenum, which makes it even more resistant to salt and acidic foods (tomato, vinegar, lemon). Both are suitable for daily use; 316 is a premium choice for a very long service life. Examples in 316: the honeycomb wok and the set of 3 pans with detachable handle.

How do I stop food sticking in a stainless steel pan?

Preheat the dry pan for 2 to 3 minutes over medium heat. Water drop test: if a drop rolls like a bead without evaporating, the pan is at the right temperature. Then add the fat, then the food, and only turn it once it releases on its own. This technique works perfectly with an uncoated 304 stainless steel pan.

Are your products induction compatible?

Yes, the vast majority of our products work on all hobs: gas, electric, ceramic and induction. Compatibility is stated on each product page, whether for our frying pans, woks or pots.

Are your products dishwasher and oven safe?

Most of our all-stainless cookware is dishwasher safe, but hand washing keeps it shiny for longer. Models with stainless steel handles are oven safe; those with Bakelite, wooden or plastic handles must not go in the oven. See each product page.

How do I care for my stainless steel cookware?

Wash with hot water and a mild detergent. For stubborn stains or rainbow marks, use baking soda or white vinegar. Avoid steel wool and dry after washing to prevent limescale marks.

Which cookware set should I choose to equip my kitchen in one go?

To get started, the set of 3 stainless steel saucepans 16, 20 and 24 cm covers milk, soup and steaming. For a complete set with frying pan, saucepans and stock pot, choose the 6-piece cookware set. For large quantities: the large stainless steel stock pot or the 7 L pressure cooker. Full range: pots, stockpots and cookware sets.

Are lids included?

It depends on the model: the exact contents are stated in the variant title and description. The honeycomb pan, the hammered titanium pan and the stainless steel stockpot come with their lid.

🚚 Shipping

How long does delivery take?

Allow 3 to 10 business days in total (1 to 2 days processing + transit). An email with the tracking number is sent as soon as your order ships. Details on the shipping and delivery page.

Is shipping free?

Yes, shipping is free with no minimum order to France, Belgium and the whole European Union. For Switzerland, the United States and the rest of the world, it costs €9.99. See all shipping conditions.

Why did my order arrive in several parcels?

We work with several partner warehouses in Europe and Asia. If your items come from different warehouses, they arrive in separate parcels, at no extra cost.

↩️ Returns and refunds

Can I return a product?

Yes, you have 30 days after delivery to return an item. If the product is damaged, broken or defective, the return is free. If you simply change your mind, return shipping is at your expense and the item must be unused, in its original packaging. See the returns policy.

How quickly will I be refunded?

No later than 14 days after we receive the returned item, to your original payment method.

What if I receive a damaged product?

Email us at contact@inoxdurable.com with your order number and photos. We will offer a replacement or a refund, free of charge.

💳 Payment

Which payment methods do you accept?

Bank card (Visa, Mastercard, American Express, Cartes Bancaires), PayPal, Apple Pay, Shop Pay, Klarna, Bancontact, TWINT and other methods depending on your country. All transactions are encrypted and secure; we never store any card data.

📦 Orders

Can I change or cancel my order?

Yes, as long as it has not shipped. Contact us as soon as possible by email or on +33 7 74 91 08 77.

I didn't receive a confirmation email

Check your spam folder. Otherwise, contact us with your name and the email address used for the order.

Another question? Contact us: contact@inoxdurable.com — +33 7 74 91 08 77. Learn more about Inox Durable.