Privacy Policy
Last updated: 21 September 2026
1. Introduction
Inox Durable takes the protection of your personal data very seriously. This Privacy Policy explains how we collect, use and protect your data when you visit www.inoxdurable.com or make a purchase. It complies with the General Data Protection Regulation (GDPR — EU 2016/679) and the French Data Protection Act.
2. Data controller
- Name: Ahmed Smaili
- Status: sole trader
- SIREN: 503 033 235
- Address: 361 Chemin des Charrettes, 34270 Claret, France
- Email: contact@inoxdurable.com
- Phone: +33 7 74 91 08 77
3. Data collected
3.1 When browsing
- IP address
- Browser and device type
- Pages visited, visit duration
- Cookies (see section 7)
3.2 When ordering
- First and last name
- Email address
- Postal address (delivery and billing)
- Phone number
- Payment information (processed securely by our payment provider — we never store your card details)
3.3 When contacting us
- Name, email, content of your message
4. Purposes and legal bases
| Purpose | Legal basis |
|---|---|
| Processing and delivering orders | Performance of the contract |
| Customer service (after-sales, returns) | Performance of the contract |
| Newsletters / promotional offers (with consent) | Consent |
| Site improvement and browsing statistics | Legitimate interest |
| Legal and accounting obligations | Legal obligation |
| Fraud prevention | Legitimate interest |
5. Recipients
- Shopify — site and online shop hosting
- Payment providers (Shopify Payments, PayPal, etc.) — secure payment processing
- Carriers and logistics providers — order delivery
- Analytics and marketing tools (e.g. Google Analytics, Google Ads, if used) — site improvement and advertising
- Competent authorities — only if required by law
We never sell your personal data.
6. Transfers outside the European Union
Some of our providers (notably Shopify) may process data outside the European Union. These transfers are covered by appropriate safeguards, in particular the European Commission's Standard Contractual Clauses.
7. Cookies
- Essential cookies: needed for the site to work (cart, login) — no consent required
- Analytics cookies: audience measurement — subject to your consent
- Marketing cookies: ad personalisation — subject to your consent
You can manage your preferences at any time via the consent banner or your browser settings.
8. Retention periods
| Data type | Retention |
|---|---|
| Customer data (orders) | 5 years after the last order |
| Billing data | 10 years (legal accounting obligation) |
| Marketing data (newsletter) | 3 years after last contact, or until unsubscription |
| Cookies | 13 months maximum |
9. Your rights
Under the GDPR you have the right of access, rectification, erasure, restriction, objection, data portability and the right to withdraw your consent at any time. To exercise them, email contact@inoxdurable.com; we reply within 1 month. You can also lodge a complaint with the CNIL (www.cnil.fr) or your local data protection authority.
10. Data security
We apply appropriate technical and organisational measures to protect your data: SSL encryption, Shopify's secure infrastructure and restricted access to personal data.
11. Changes
We may update this policy at any time, in particular to comply with legal changes. The date of the last update is shown at the top of this page.
12. Contact
📧 contact@inoxdurable.com — 📞 +33 7 74 91 08 77 — 📍 361 Chemin des Charrettes, 34270 Claret, France
This translation is provided for information; the French version prevails.